This AUP governs the use of Team-Websol's web hosting service. Violation of this AUP may result in suspension or termination of your service. In the event of a dispute between you and Team-Websol regarding the interpretation of this AUP, Team-Websol's interpretation, in its reasonable commercial judgment, shall govern.
The following is the entire Acceptable User Policy ('AUP') agreement between Team-Websol and the personal or corporate account holder. Team-Websol provides World Wide Web Hosting, web design and script installation. Team-Websol has certain legal and ethical responsibilities consisting with the use of its servers and equipment involved in these services. Team-Websol's general policy is to act as a provider of Internet presence. Team-Websol reserves the rights to suspend or cancel a customer's access to any or all services provided by Team-Websol when we decide that the account has been inappropriately used.
What is Appropriate Usage?
Team-Websol is designed to serve the web hosting needs of small, independently owned and operated businesses in a single country. It is not appropriate to use our services to support large enterprises or internationally based businesses with a sustained demand that places undue burden on our systems or negatively impacts use by small, independently owned and operated businesses.
Team-Websol is a shared web hosting service, which means that a number of customers' web sites and other email or storage services are hosted from the same server. Team-Websol uses abuse controls to help ensure that use of our services does not adversely affect the performance of our system or other customers' sites. It is not appropriate to use an account primarily as an online storage space or for archiving electronic files.
Hosting
If you use your services consistently with the terms of Service and these paragraphs, your site can grow as large as necessary to meet your small business needs, but to ensure a great experience for all, we will place some constraints on how fast you can grow. The vast majority of our customers' sites grow at rates well within our rules, but our abuse controls may cause a brief delay while we evaluate if expansion is appropriate for your particular plan.
Due to the nature of a shared Web Hosting environment, a Customer’s website, or usage of the shared Hosting Service, may adversely affect the network or server performance for the majority of the Provider’s hosting customers. The Provider reserves the right to ask the Customer to upgrade to the relevant, or suitable service option, or to correct the issue, or request the customer to migrate his services to another more suitable provider. The Provider reserves the right to terminate the Customer’s Services should the Customer fail to comply with the requests. The Provider reserves the right to migrate or move a customer’s website to a “quarantine zone” until the issues have been corrected. “Unlimited Bandwidth” the Provider employs complex mechanisms to protect its Customer and / or End User and systems from abuse. The Provider’s offering of “unlimited bandwidth” is not intended to allow the actions of a single, or a few Customers, to unfairly or adversely impact the experience of other Customers. The Provider’s shared web Hosting platform is intended for hosting a website with relevant content and function for a personal, SME, or small home business without the concern of traffic overages or over use. It is NOT intended to support the sustained demand of large enterprises, internationally based businesses, or non-typical applications better suited to a cloud or dedicated server. The Provider strictly prohibits the use of the shared web hosting platforms and / or cloud server solutions for any unsolicited bulk email. Bulk emailing of this nature has a negative impact on the other customers email delivery. In some cases even marketing emails sent out to clients will be blocked due to the shared hosting environment. The Provider prohibits the use of the shared webhosting service disk space to be utilised for purposes other than its intended function: content hosting, personal and small enterprise email and relevant web files. • The usage of a shared hosting account as a backup or storage device is not permitted. • The following are examples of unacceptable material which cannot be hosted on the Provider’s shared hosting servers: Topsites IRC Scripts/Bots Proxy Scripts/Anonymizers Pirated Software/Warez Image Hosting Scripts (similar to Photobucket or Tinypic) AutoSurf/PTC/PTS/PPC sites IP Scanners Bruteforce Programs/Scripts/Applications Mail Bombers/Spam Scripts Banner-Ad services (commercial banner ad rotation) Auto Blogging Scripts Search Engine Scripts/Spiders/Bots File Dump/Mirror Scripts (similar to rapidshare) Commercial Audio Streaming Escrow/Bank Debentures High-Yield Interest Programs (HYIP) or Related Sites Investment Sites (FOREX, E-Gold Exchange, Second Life/Linden Exchange, Ponzi, MLM/Pyramid Scheme) Sale of any controlled substance without prior proof of appropriate permit(s) Prime Banks Programs Lottery/Gambling Sites MUDs/RPGs/PBBGs Hacker focused sites/archives/programs Sites promoting illegal activities Forums and/or websites that distribute or link to warez/pirated/illegal content Bank Debentures/Bank Debenture Trading Programs Fraudulent Sites (Including, but not limited to sites listed at aa419.org & escrow-fraud.com) Push button mail scripts Broadcast or Streaming of Live Sporting Events (UFC, NASCAR, FIFA, NFL, MLB, NBA, WWE, WWF, etc.) Tell A Friend Scripts Anonymous or Bulk SMS Gateways Otherwise circumventing the Acceptable Use Policy or intended use of the product. Team-Websol offers unlimited bandwidth (web traffic) usage on Shared Hosting platforms. However, this is subject to reasonable and responsible usage, as determined at Team-Websol discretion. Shared Hosting is designed for serving personal hosting requirements or that of small enterprises, and not medium to large enterprises. Team-Websol reserves the right to move Customers deemed to have excessive bandwidth usage to a different hosting plan product, which will better suit their requirements. Customers will be given notice as such, and will be informed of any cost implications. Disk Space on Shared Hosting may only be used for Website Content, Emails and related System Files. General data storage, archiving or file sharing of documents, files or media not directly related to the website content is strictly prohibited. Unauthorised storage or distribution of copyrighted materials is prohibited, via FTP hosts or any other means. For Shared Hosting, Teamwebsol will implement security updates, software patches and other updates or upgrades from time to time, to maintain the best performance, at their sole discretion. Team-Websol is under no obligation to effect such upgrades, or to rectify any impact such changes could potentially have to Shared Hosting Customers. Teamwebsol will not be liable or responsible for the backing up, restoration or loss of data under any circumstances. Customers are solely responsible for ensuring their data is regularly backed up and for restoring such backups in the event of data loss or corruption. The Provider will, at times, purge any email which has been stored on the shared hosting or reseller hosting server(s) for longer than 6 months (180 days). The Provider does not provide technical support for website design, html, php or any other scripts. E-Mail Accounts are restricted to a maximum size as per the package purchased. If this space is exceeded, this will result in e-mails being lost, e-mails being bounced, and the website being inaccessible. Upon termination of the Customer’s agreement or services with the Provider, it is the Customer’s responsibility to backup and or move all the Customer’s files from the Provider’s servers prior to termination. All data is removed perminantly after date of termination.Bandwidth
In most cases, if you use our services consistently with our terms of Service, visitors to your web site will be able to download and view as much content from your site as they like. However, in certain circumstances, our server processing power, server memory, or abuse controls could limit downloads from your site. You will always be able to use as much bandwidth as your account has. For example our Value , Pro and Expert Plan comes with unlimited bandwidth which is a huge amount, all of this can be used.Our lowest plan comes with 2GB bandwidth.Bandwidth is also reset every month.
You are allocated a monthly bandwidth allowance. This allowance varies depending on the hosting package you purchase. Should your account pass the allocated amount we reserve the right to suspend the account until the start of the next allocation, suspend the account until more bandwidth is purchased at an additional fee, suspend the account until you upgrade to a higher level of package, terminate the account and/or charge you an additional fee for the overages. Unused transfer in one month cannot be carried over to the next month.
Spam and Unsolicited Bulk Mail
Team-websol regards all unsolicited bulk email (whether commercial in nature or not) as spam, with the following exceptions: • Mail sent by one party to another where there is already a prior relationship between the two parties and the subject matter of the message(s) concerns that relationship; • Mail sent by one party to another with the explicit consent of the receiving party.
• Customers should only receive bulk mail that they have requested and/or consented to receive and/or which they would expect to receive as a result of an existing relationship. Team-websol will take swift and firm action against any user engaging in any of the following unacceptable practices: • Sending unsolicited bulk mail for marketing or any other purposes (political, religious or commercial) to people who have not consented to receiving such mail. • Using any part of Team-websol infrastructure for the purpose of unsolicited bulk mail, whether sending, receiving, bouncing, or facilitating such mail. • Operating or maintaining mailing lists without the express permission of all recipients listed. In particular, Teamwebsol does not permit the sending of opt-out mail, where the recipient must opt out of receiving mail which they did not request. For all lists, the sender must maintain meaningful records of when and how each recipient requested mail. Team-websol will also monitor Customers deemed to be operating “cleaning lists”, which is using illegally obtained email addresses but removing addresses as complaints arise. Should Team-websol, at its discretion, believe that this is the case; the practice will be treated as SPAM. • Team-websol servers are set to limit outgoing mails to 350 per hour. • Failing to promptly remove from lists invalid or undeliverable addresses or addresses of unwilling recipients or a recipient who has indicated s/he wishes to be removed from such list, or failing to provide the recipient with a facility to opt-out. • Using Team-websol service to collect responses from unsolicited email sent from accounts on other Internet hosts or e-mail services that violate this AUP or the AUP of any other Internet service provider. Advertising any facility on Team-websol infrastructure in unsolicited bulk mail (e.g. a web site advertised in spam). • Including Team-websol name in the header or by listing an IP address that belongs to Team-Websol in any unsolicited email whether sent through Team-websol network or not. • Failure to secure a Customer's mail server against public relay as a protection to themselves and the broader Internet community. Public relay occurs when a mail server is accessed by a third party from another domain and utilised to deliver mails, without the authority or consent of the owner of the mail-server. Mail servers that are unsecured against public relay often become abused by unscrupulous operators for spam delivery and upon detection such delivery must be disallowed. Team-Websol reserves the right to examine users' mail servers to confirm that no mails are being sent from the mail server through public relay and the results of such checks can be made available to the user. Team-websol also reserves the right to examine the mail servers of any users using Team-websol mail servers for smarthosting (when the user relays its mail via a Team-websol mail server to a mail server of its own or vice versa) or similar services at any time to ensure that the servers are properly secured against public relay. All relay checks will be done in strict accordance with Team-websol Privacy Policy and the laws of South Africa. • Should our IP address get blacklisted due to the sending of unsolicited bulk mail for marketing or any other purposes the cost to delist the IP address will be billed to the client’s account. This fee may vary depending on the SORBS blacklisting dbase. • Upon receiving the second written notice of spam, your account will be suspended until the problem is rectified and your mail limits reduced indefinitely. • Team-websol reserves the right to provide services to any Customer. Should the Provider not wish for any reason to provide said services, the Provider may ask the Customer to move said services to another provider with immediate effect. Users Outside of South Africa Where any user resides outside of the Republic, permanently or temporarily, such user will be subject to the laws of the country in which she/he is currently residing and which apply to the user as well as the Laws of South Africa. On presentation of a legal order to do so, or under obligation through an order for mutual foreign legal assistance, Teamwebsol will assist foreign law enforcement agencies (LEAs) in the investigation and prosecution of a crime committed using Team-Websol resources, including the provisioning of all personal identifiable data.Offensive Content
You may not publish or transmit via Team-Websol's service any content that Team-Websol reasonably believes:
a) constitutes child pornography;
b) constitutes pornography;
c) is excessively violent, incites violence, threatens violence, or contains harassing content or hate speech;
d) is unfair or deceptive under the consumer protection laws of any jurisdiction, including chain letters and pyramid schemes;
e) is defamatory or violates a person's privacy;
f) creates a risk to a person's safety or health, creates a risk to public safety or health, compromises national security, or interferes with a investigation by law enforcement;
g) improperly exposes trade secrets or other confidential or proprietary information of another person;
h) is intended to assist others in defeating technical copyright protections;
i) clearly infringes on another person's trade or service mark, patent, or other property right;
j) promotes illegal drugs, violates export control laws, relates to illegal gambling, or illegal arms trafficking;
k) is otherwise illegal or solicits conduct that is illegal under laws applicable to you or to Team-Websol;
l) is otherwise malicious, fraudulent, or may result in retaliation against Team-Websol by offended viewers;
Security
You must take reasonable security precautions. You must protect the confidentiality of your password, and you should change your password periodically.
Material Protected By Copyright
You may not publish, distribute, or otherwise copy in any manner any music, software, art, or other work protected by copyright law unless:
a) you have been expressly authorized by the owner of the copyright for the work to copy the work in that manner.
b) you are otherwise permitted by established United States copyright law to copy the work in that manner.
Team-Websol will terminate the service of repeat copyright infringers.
Team-Websol's Sponsoring Domain Registrar
You must have valid and current information on file with your domain name ,with our sponsoring registrar for any domain hosted on the Team-Websol. network. Our Sponsoring domain registrar is DiaMatrix and can be seen at interNIC WhoIs DiaMatrix,
Disclaimer
Team-Websol is under no duty, and does not by this AUP undertake a duty, to monitor or police our customers' activities and disclaims any responsibility for any misuse of the Team-Websol network.
Internet Abuse
You may not engage in illegal, abusive, or irresponsible behavior, including:
a) Unauthorized access to or use of data, systems or networks, including any attempt to probe, scan or test the vulnerability of a system or network or to breach security or authentication measures (including those belonging to Team-Websol and its customers) without express authorization of the owner of the system or network;
b) monitoring data or traffic on any network or system without the authorization of the owner of the system or network;
c) Interference with service to any user, host or network including, without limitation, mail bombing, flooding, deliberate attempts to overload a system and broadcast attacks;
d) Use of an Internet account or computer without the owner's authorization, including, but not limited to Internet scanning (tricking other people into releasing their passwords), password robbery, security hole scanning, and port scanning;
e) Forging of any TCP-IP packet header or any part of the header information in an e-mail or a newsgroup posting; or
f) Any conduct that is likely to result in retaliation against the Team-Websol network.
g) Use of Team-Websol's network in a way that unreasonably interferes with Team-Websol's other customers use of the network
Newsgroup, Chat Forums, Other Networks
You must comply with the rules and conventions for postings to any bulletin board, chat group or other forum in which you participate, such as IRC and USENET groups including their rules for content and commercial postings. These groups usually prohibit the posting of off-topic commercial messages, or mass postings to multiple forums.
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